Refund policy

We want you to love your ACULA pieces. Here's how returns and refunds work:

Standard Items

For all items outside our Premium Line (see below), we offer a 30-day return window from the date of delivery. To be eligible for a return:

• The item must be unused, unworn, and in its original condition and packaging.
• Proof of purchase is required.
• Contact us at aculajewelry@gmail.com to start a return.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within a reasonable timeframe.

Premium Line — All Sales Final

Items in our Premium Line (including our Sterling Collection and Bullion Collection) are final sale and are not eligible for return, exchange, or refund, except where required by applicable law or in the case of a manufacturing defect. This policy is noted on each Premium Line product page.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of delivery at aculajewelry@gmail.com so we can make it right.

Contact Us

Questions about your return? Email us at aculajewelry@gmail.com